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Decide if the Agent is going to be able to send /
receive messages If so, then check the Active Agent box.
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If the Agent is NOT in your local Network but in
another place, city, state, etc. check the External Network
box.
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In the External ID field enter the ID of that Agent.
For an External Agent you must request the Instant Messenger Agent ID from the
External Agent. The Instant Messenger Agent ID can be copied to the Windows
clipboard by opening the Instant Messenger and clicking the COPY ID button at
the top-left of that window. You will paste it in the External ID field by
clicking the P button to the right of the External ID
field.
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In the External URL you will enter
http://www.yourowndomain.com Be sure that you have gone to the
Setup->Internet are and posted the FTP files to your website before setting
this field. Now, other people can use your External URL or vice versa you can
use theirs.
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The External URL field MUST be used and prefixed by http:// if you want to
communicate with any External Agent (not in your network) or a contact (always
considered external.)