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Help > Instant Messenger >
Send an instant message to an agent

Note: It is important that agents involve must have their instant messenger activated

  1. Select agent to send message to



  2. Enter the message in the message field



    You can send HTML code in a message like a HTML FORM for example. Simply precede the code with HTML. The instant messenger and the system will recognize the following as HTML code.

  3. Click Send Message to Agent button